There was no doubt that the 20th century had the most remarkable rates in human history for its technological advances and scientific findings, a rate that continues to this day. For most of the last century, communicating meant writing letters, sending faxes or spending hours on the phone. Two inventions marked the turning point of technology as we know it; Computer and the Internet
Since the invention of silicon chips in the 1960s, technology has been on a steady incline leading to better and faster communication. The 1970s saw the introduction of E-mail which made minimal impact because technological corporations were worried about margins and revenues. In the 1980s, technology giants like; IBM, Apple, and Microsoft began to focus on changing consumer behaviours. giants such as; IBM, Apple and Microsoft started focusing on changing consumer behaviours in the 1980s. The invention of computers and mobile phones significantly increased communication and employee productivity. Organizations learnt how to expand their footprint using the web which was introduced in 1989. They used the web to make themselves more accessible to consumers and also to increase their adaptation to varieties of customer type.
By the 2000s, communication had become so seamless that we had constant access to everyone and everything. Social media began to shape employees experience with companies adopting open plan concepts.
In the past decade, technology has become so integrated into our personal and professional lives that is constantly affects and interrupts us. Our personal lives might be more tech-enabled than our professional lives with devices such as the Apple iPod and iPhone providing depths of connectivity.
If in 1995 you had a desktop and a video game console, you probably had a laptop and a basic cell phone in 2000. In 2005, you had a laptop and a smartphone with a wireless connection. Today you have a laptop, a smartphone, a tablet and a digital TV streaming device.